Shipping Policy

At Asthéa Veluna, we want to ensure that you receive your favorite products at a fair price. We strive to provide efficient shipping options to our customers worldwide,unless a specific site states otherwise. Our products are stored in their state‑of‑the‑art logistics center and shipped from there. This collaboration allows us to optimize storage, transport, and packaging costs and deliver products to you efficiently and reliably.

 

Order Processing Time

  • Processing time: 1–2 business days
  • Orders are processed Monday–Friday, excluding public holidays.
  • Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information (where available).

Note: During peak seasons, promotions, or holidays, processing times may be slightly longer.

 

Shipping Countries, Carriers & Estimated Delivery Time

Below are our main destination countries, the carriers we typically use, and the estimated delivery times after dispatch. Delivery times are estimates only and are not guaranteed.
Carriers：
France (FR) : La Poste (Colissimo)
Germany (DE): DHL Paket, Hermes (DE)
Italy (IT): Poste Italiane, iMile
United Kingdom (GB): Royal Mail, EVRi, Yodel
United States (US): USPS, Easy, ACI Logistix, UniUni
Australia (AU): Australia Post, CouriersPlease, Micro Express, iMile
Canada (CA): Canada Post, Emile Corp, UniUni
South Africa (ZA): South Africa Post
Denmark (DK): Equick, PostNord Danmark, PostNord Sweden
Belgium (BE): YANWEN
New Zealand (NZ): NZ Post
Austria (AT): DHL
Netherlands (NL): PostNL, DHL
Ireland (IE): DHL
Luxembourg (LU): DHL
Main destination countries estimated delivery time: 7–15 business days after shipment

General Shipping Information

  • Shipping methods: We may ship directly from our domestic warehouses or from our international fulfillment centers, depending on product availability and destination.
  • Carrier selection: We reserve the right to choose the most appropriate carrier for your shipment based on destination, product type, and logistics conditions.
  • Multiple packages: If your order contains multiple items, they may be shipped in separate packages and may arrive at different times.

Shipping Costs

  • Free Shipping: We cover the shipping costs for your order.
  • There is no minimum order value.

 

Order Tracking

  • Once your order has shipped, you will receive a tracking number (where available) via email.
  • You can track your order:
    • Through the link provided in the shipping confirmation email, or
    • On the official website of the relevant shipping carrier using the tracking number.
  • For some carriers or destinations, tracking updates may experience a delay or may only be visible after the package arrives in the destination country.

Customs, Duties & Taxes

  • For international orders, customs duties, import taxes, VAT, or other fees may be charged by your local customs authority.
  • Such charges (if applicable) are the responsibility of the customer and are not included in our product prices or shipping fees, unless otherwise stated on your local site.
  • We are not responsible for:
    • Delays caused by customs clearance
    • Additional charges imposed by customs or local postal services
Please contact your local customs office for more information regarding potential fees.

Delivery Timeframes & Delays

The delivery times listed above are estimated business days and do not include:
  • Order processing time (1–2 business days)：
    • Orders are usually processed within 1 business day.
    • Please note that during peak times (e.g., promotions or holidays), delays of up to 2 business days may occur.
  • Weekends and public holidays
  • Delays due to:
    • Customs inspections
    • Local postal service or carrier backlogs
    • Severe weather, strikes, or other events beyond our control
If your order is significantly delayed beyond the estimated timeframe:
  1. Please first check your tracking information.
  2. Then contact the carrier for detailed status.
  3. If you still need help, contact our customer support with your order number and tracking number.

Incorrect Address & Failed Delivery

Please ensure that your shipping address and contact information are complete and correct when placing your order.
We are not responsible for:
  • Delays or non-delivery due to:
    • Incorrect or incomplete address
    • Recipient unavailable or refusing the package
  • Additional costs for:
    • Re-shipping due to returned or undeliverable packages (where re-shipment is possible)
If a package is returned to us due to an incorrect address or failed delivery, we will contact you to arrange re-delivery (additional shipping charges may apply) or a refund according to our Refund/Return Policy.

Lost or Damaged Packages

If your order is:
  • Marked as delivered but you did not receive it, or
  • Damaged upon arrival
Please contact us within a reasonable time (for example, within 7–14 days of the indicated delivery date) and provide:
  • Your order number
  • Tracking number
  • Relevant photos of the packaging and damaged items (for damage claims)
We will work with the carrier to investigate and, where appropriate, offer a replacement or refund in line with our store policies.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carriers, logistics conditions, or legal requirements. Any changes will take effect when posted on our websites.

Contact Us

If you have any questions about shipping, please contact our customer service team via the “Contact Us” page on the site where you placed your order, and include your order number for faster assistance.